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} } } // --></script> </csscriptdict> <csactiondict> <script type="text/javascript"><!-- var preloadFlag = true; // --></script> </csactiondict> </HEAD> <BODY ONLOAD="preloadImages();"> <div id="apDiv1"><img src="newimages/contactenos.gif" alt="" border="0" width="147" height="25"></div> <div id="apDiv2"> <img height="188" src="newimages/Carla.png" width="140" /></div> <div id="apDiv3"> <img src="newimages/newFooter.gif" width="740" height="43"></div> <div id="apDiv4"> </div> <div id="apDiv7"></div> <div class="headlines" id="apDiv8">Centro de Conformación y Atención Telefónico<br> <br> Tel&eacute;fono Master - Oficina Principal<br> <br> </div> <div class="headlines" id="apDiv9">(0212) 909.06.53 / 06.54<br> <br> (0212) 909.06.00<br> <br> </div> <div class="headlines" id="apDiv12">Departamento de Atenci&oacute;n al Cliente</div> <div class="headlines" id="apDiv15"> <div align="right">(0212) 909.06.53 / 909.06.54</div> </div> <div id="apDiv16"><img src="newimages/swish.jpg" width="740" height="99"></div> <div id="apDiv17">En caso de robo, hurto o extrav&iacute;o de sus Tarjetas, notif&iacute;quelo de inmediato a Consorcio Credicard (0501) 999.99.99</div> <div id="apDiv18"></div> <div id="divDefensorCliente"> <table width="730"> <tr> <td> <font color="#1f4d81"><b>Defensor del Cliente</b></font> </td> </tr> <tr> <td align="justify"> <p align="justify">En Banplus, respetuosos de la Ley y conscientes del buen servicio que debemos prestarles a nuestros clientes, creamos la figura del Defensor del Cliente y del Usuario con el objetivo de proteger, defender y resguardar los derechos e intereses de nuestra clientela y de esta manera atender los reclamos o quejas que puedan presentar.</p> </td> </tr> <tr> <td align="justify"> <p align="justify">El Defensor del Cliente y del Usuario conocerá en segunda instancia de todo reclamo realizado por un cliente que se considere lesionado en sus derechos o cuando haya habido una actuación indebida por parte del Banco o por incumplimiento de normas legales. Con esta iniciativa hemos querido dar un paso adelante en el compromiso de calidad en nuestros servicios. Los clientes que deseen elevar sus reclamos a una segunda instancia interna del Banco, al servicio del Defensor del Cliente podrán escribir a la siguiente dirección de correo electrónico: <a href="mailto:defensorbp@banplus.com">defensorbp@banplus.com</a>.</p> </td> </tr> <tr> <td align="justify"> <p align="justify">Si desea mayor información sobre las atribuciones y competencias del Defensor del Cliente de Banplus, le invitamos a leer el documento anexo.</p> </td> </tr> <tr> <td align="justify"> <a href="newimages/Defensor del Cliente.pdf" target="_blank"><img src="newimages/pdf.bmp" border="0"/></a> <font color="#1f4d81"><b>Defensor del Cliente</b></font></td> </tr> <tr> <td align="justify"> <a href="newimages/Reglamento Defensor del Cliente y del Usuario.pdf" target="_blank"><img src="newimages/pdf.bmp" border="0"/></a> <font color="#1f4d81"><b>Reglamento Defensor del Cliente y del Usuario</b></font></td> </tr> </table> </div> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="750"> <TABLE WIDTH=750 BORDER=0 CELLPADDING=0 CELLSPACING=0> <TR> <TD COLSPAN=5> <IMG SRC="newimages/newindex_01.jpg" ALT="" width="327" height="95"></TD> <TD COLSPAN=6> <IMG SRC="newimages/newindex_02.jpg" ALT="" width="423" height="95"></TD> </TR> <TR> <TD ROWSPAN=2> <IMG SRC="newimages/index_03.gif" ALT="" width="9" height="60"></TD> <TD><A HREF="default.html" ONMOUSEOVER="changeImages('index_04', 'newimages/index_04-over.gif'); 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